You’ve changed your mind about keeping your purchase? That’s absolutely fine, it happens, and we try to keep things nice and simple. You can return your items for a refund or exchange within 30 days of purchase*.
Sign in to your account to start your return.
Want to exchange for another size? Email us at hello@heatons.com and we will check our stock and try to arrange this for you.
Return address
RETURNED GOODS
Heatons
Ogden Fulfilment Ltd,
Buildings One and Two,
Waterfront, Salts Mill Road,
Saltaire, BD17 7EZ
* Please note
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- All items must be unused, intact and in their original packaging and with their original labels.
- Please ensure that you include your order number and name in the package.
- Sale items must be returned within 14 days.
- For international returns, please email us within 14 days of receiving your order.
- Custom products are not eligible for return unless faulty.
- Returns will be processed within 7 working days of the parcel arriving at our warehouse.
- Exchanges and replacements are subject to availability.
- Refunds will be made in full excluding any original postage costs.
Faults
After the first 30 days, should anything spring a fault within the first 6 months (other than obvious wear and tear) we can arrange for a replacement, repair or refund. Please get in touch with your name, order number and clear pictures to hello@heatons.com and we will see what we can do!
Returns Responsibility
Returned products are the customer’s responsibility until they reach us so please make sure they’re packed safe and secure for their journey back to us. We recommend using a tracked service as we cannot exchange or refund an order which is lost.
Remember to keep proof of postage in case you need to contact the courier about your return.